Information

FOR CUSTOMER SERVICE

Customers inside the USA or Canada please CALL 800-792-4457.

International Customers please CALL 802-635-2402.

SECURITY

No one wants their credit card information flying around in cyberspace... that's why our on-line store is located on a secure server and uses one of the most trusted names on the internet to insure your privacy.

  • All information sent to this site  is encrypted ("SSL"), protecting data against disclosure to third parties.
  • All pages implement HTTP Strict Transport Security to help prevent against hackers and exploits.

PRIVACY

Privacy is a big issue for many online shoppers and surfers. It seems like every time we give out our email address we are subjected to ever more spam and unwanted solicitations. 

We hate spam just as much as you do.

Perfect Picture Lights will never knowingly sell, lend or give out your email address, or personal information, to anyone. We appreciate your business and we will always respect your right to privacy.

GUARANTEE/RETURNS

Our Guarantee to you is simple... If you are ever unhappy with any* lamp (but hi-gloss brass) that you purchased from us, just return it within 14 days in “unused/new*” condition (including any and all parts and hardware in original configuration) for a merchandise refund. Returns may take up to 14 days to process. To make a return you must get an RMA# (Return Merchandise Authorization Number) by calling Customer Service at 800-792-4457

* Any lamp or order that is valued at $400 - $1,000 is subject to 30% restocking charge based on the advertised price. Any lamp or order that is valued at $1,001 or greater is subject to 50% restocking charge based on the advertised price.

NON-RETURNABLE/ NON-REFUNDABLE ITEMS

  • Any high gloss brass lamp (#61 finish) (defective lamps will be replaced/repaired)
  • Lamps that have been mounted
  • Lamps that have been damaged due to shipping by customer
  • Any custom order lamps (defective lamps will be replaced/repaired)
  • Any SL64 or SL84 lamp (defective lamps will be replaced/repaired)
  • Any lamp shipped outside the USA and it's territories.
  • Lightbulbs.

OPEN BOX SPECIALS

Open Box Specials are discounted 25% off normal Perfect Picture Lights for the same item. Open Box Specials are items that have been returned by customers, have been inspected, and are considered to be sold in "new" condition. In addition, Open Box Specials are considered "new" under Perfect Picture Lights and manufacturer warranties. Open Box Specials are shipped most of the time in used/returned boxes - this does not effect their status as "new" items.

2NDS SPECIALS

2nds Specials are discounted 60% off normal Perfect Picture Lights for the same item. 2nds Specials are items with minor physical defects (scratches, nicks, etc.) but are guaranteed to be mechanically perfect. 2nds Specials have been returned by customers, inspected, and are considered sold in "used/as is" condition. 2nds Specials are non-returnable/non-refundable. 2nds Specials are not covered under Perfect Picture Lights or manufacturer warranties. 2nds Specials are shipped most of the time in used/returned boxes.

DAMAGED ITEMS

If you a receive a damaged item due to shipping you must contact customer service immediately. Please keep ALL packing materials - as these will be inspected by the shipping company (ie. FedEx Ground, UPS, etc.) Perfect Picture Lights is NOT responsible for damage to items caused by shipping - however, we will work with the customer and shipper to help rectify the situation (within 30 days of shipment).

DEFECTIVE ITEMS

Perfect Picture Lights will replace defective items (and/or any missing parts) within the first 14 days through the specific manufacturer free of charge. Beyond 14 days, but within the manufacturer's warranty specifications and period, Perfect Picture Lights will help facilitate an exchange through the specific manufacturer. 

If a customer receives a defective or damaged item and then decides against a replacement, then the customer is responsible for shipping the item back to Perfect Picture Lights - all Return Policies apply (ie. condition of returned item, Notes of Free Shipping).

*Please note that we can not give refunds on custom ordered products. If a custom ordered product is defective that product will be exchanged for the same item upon return of the original in "undamaged" condition. Damaged items are not eligible for exchange or refund. Any damage due to shipping must be brought to the attention of customer service immediately.

Please contact customer service at: [email protected] or call 800-792-4457. Remember to include all your contact information and the item you purchased. 

CUSTOM ITEMS

All custom items are charged at the time of order. If a custom order is canceled after work has already begun, the customer forfeits a MINIMUM of 50% depending upon at what stage the custom work has been halted. This determination is the sole discretion of Perfect Picture Lights. If the custom work has been completed but not delivered the customer is not entitled to a refund.
 

SHIPPING INFORMATION

Perfect Picture Lights ships most orders within 48 hours (2 business days). Products that are made to order may take longer. All items are shipped Fedex Ground, UPS Ground or USPS Priority/Confirmation Delivery, depending upon size of order and destination. All international orders are shipped via USPS Priority unless otherwise specified. If you require RUSH shipping or would like a quote for international shipping, or have any questions, please call or e-mail customer service (toll free)800-792-4457 or [email protected]

The following chart reflects normal ground shipping charges within the continental 48 states - shipments to Alaska, Hawaii, USA Territories and may have additional surcharges. Customers outside the USA are responsible for all shipping charges, taxes, duties and fees levied in their countries on packages arriving from the USA.

Up to $25.00: $11.95
$25.01 - $50.00: $12.95
$50.01 - $79.99: $13.95

NOTES ON FREE SHIPPING

"Free Shipping" items go by "ground" only within the continental 48 states. All "Free Shipping" items are delivered via a carrier designated by Perfect Picture Lights. If a customer requires a different carrier other than the carrier designated by Perfect Picture Lights, additional charges may apply.

PAYMENT OPTIONS

Perfect Picture Lights accepts Visa, MasterCard, Discover, American Express, PayPal, checks, money orders, wire transfers and purchase orders (see Purchase Orders below).

Please make all checks and money orders payable to Piano Lifestyles, Inc.

PURCHASE ORDERS

Perfect Picture Lights happily accepts purchase orders from public and private learning institutions, religious organizations, non-profit organizations and government entities. Any item ordered via a purchase order will have terms of Net 30 days. However, if a coupon code is being utilized in the purchase order, payment must accompany the purchase order. If you have any questions, please email us [email protected]

Please fax all purchase orders to (866)-205-0745, if your organization does not have official purchase orders you may use official letterhead. If you do not wish to fax your purchase order you may mail it to the address below.

REMINDER: Please remember to sign your Purchase Order/Letterhead and include item numbers, shipping and tax-exempt numbers (if applicable). 

REMINDER: All checks and money orders are made payable to Piano Lifestyles, Inc.

To insure fastest shipping, please fax your purchase order, otherwise mail them to the address below.

Perfect Picture Lights
1846 Route 100C
Johnson, VT 05656